Voluntary Turnover Intention Scale

Oct 13, 2025 by windailys.com 97 views

The Effect of Workplace Incivility on Voluntary Turnover Intention in Millennial Employees in Indonesia

Introduction

In today's fast-paced and ever-changing work environment, the dynamics of the workplace are becoming increasingly complex. One of the phenomena that is gaining attention is the concept of "workplace incivility" or impartiality in the workplace. This phenomenon can have a significant impact on employee decisions to stay or leave the company. The purpose of this study is to explore the effect of workplace incivility on the intentions of millennial employees in Indonesia to resign voluntarily.

The Importance of Workplace Civility

Workplace civility is essential for creating a positive and productive work environment. It involves treating others with respect, kindness, and professionalism. When employees experience workplace incivility, it can lead to a toxic work atmosphere, decreased job satisfaction, and increased turnover intentions. Millennial employees, in particular, are more likely to be affected by workplace incivility due to their high values on work-life balance and a positive work environment.

Research Methodology

This study used a quantitative approach to collect data from 355 millennial employees aged 19-25 years who work in various sectors in Indonesia. Two scales were used to collect data: the Experienced Workplace Incivility Scale and the Voluntary Turnover Intention Scale. The scales were designed to evaluate the extent to which employees experience impartiality in the workplace and how much they want to leave the company. The data was collected using a Likert scale, which measures the level of agreement or disagreement with a series of statements.

Main Findings

The results of this study showed that workplace incivility had a positive influence on millennial employee intentions to resign. This means that the higher the level of incivility experienced by employees, the greater their desire to leave the company. The study found that workplace incivility contributed 73.2% to employee intention to resign. This finding highlights the significant impact of workplace incivility on millennial employee turnover intentions.

Impact Analysis

The effect of workplace incivility on resignation intentions among millennial employees cannot be ignored. This generation is known for its high values on work-life balance and a positive work environment. When employees experience workplace incivility, it can create a toxic work atmosphere that affects their psychological well-being and reduces their loyalty to the company. With the rise of technology and social media, millennial employees have access to more information and career choices, making them more likely to find alternative work that is better if they feel they are not valued or experience disrespectful behavior.

The Consequences of Workplace Incivility

The consequences of workplace incivility can be severe, including:

Decreased job satisfaction
Increased turnover intentions
Reduced employee productivity
Negative impact on employee well-being
Damage to company reputation

Conclusion

Overall, this research confirms the importance of handling workplace incivility in the workplace, especially in the context of millennial employees in Indonesia. With the high influence of incivility on the intention of resignation, companies need to increase awareness of this behavior and create a positive work culture. Investing time and resources for training and cultural development programs that are inclusive and mutual respect will not only reduce the level of resignation, but also increase job satisfaction and employee productivity.

Recommendations

Based on the findings of this study, the following recommendations are made:

Companies should prioritize creating a positive work culture that values respect, kindness, and professionalism.
Training and cultural development programs should be implemented to increase awareness of workplace incivility and promote a culture of respect and inclusivity.
Managers and supervisors should be trained to recognize and address workplace incivility promptly.
Companies should provide support and resources for employees who experience workplace incivility, such as counseling and employee assistance programs.

Limitations of the Study

This study has several limitations, including:

The sample size was limited to 355 millennial employees in Indonesia.
The study only focused on millennial employees and did not include other age groups.
The study only measured workplace incivility and voluntary turnover intention and did not explore other factors that may influence employee turnover intentions.

Future Research Directions

Future research should explore the following directions:

Investigating the impact of workplace incivility on employee well-being and job satisfaction.
Examining the relationship between workplace incivility and employee turnover intentions in different cultural contexts.
Developing and testing interventions to reduce workplace incivility and promote a positive work culture.

References

[List of references cited in the study]

Appendix

[Appendix materials, such as additional tables and figures, can be included here]
Frequently Asked Questions (FAQs) about Workplace Incivility and Voluntary Turnover Intention

Q: What is workplace incivility?

A: Workplace incivility refers to behavior that is rude, disrespectful, or unprofessional in the workplace. This can include behaviors such as yelling, name-calling, or belittling others, as well as behaviors that are not necessarily intentional but can still be hurtful or damaging, such as ignoring or excluding others.

Q: How does workplace incivility affect employee turnover intentions?

A: Research has shown that workplace incivility can have a significant impact on employee turnover intentions. When employees experience workplace incivility, they are more likely to feel disrespected, undervalued, and unappreciated, which can lead to a desire to leave the company.

Q: What are some common examples of workplace incivility?

A: Some common examples of workplace incivility include:

Yelling or screaming at colleagues or subordinates
Name-calling or using derogatory language
Belittling or mocking others
Ignoring or excluding others
Making unreasonable demands or expectations
Failing to provide necessary resources or support

Q: How can managers and supervisors prevent workplace incivility?

A: Managers and supervisors can play a key role in preventing workplace incivility by:

Modeling respectful behavior themselves
Encouraging open communication and feedback
Addressing conflicts and issues promptly and fairly
Providing necessary resources and support
Fostering a positive and inclusive work culture

Q: What can employees do if they experience workplace incivility?

A: Employees who experience workplace incivility can take several steps to address the issue, including:

Documenting incidents and reporting them to HR or a supervisor
Speaking with the person responsible for the incivility
Seeking support from colleagues or a mentor
Considering a transfer or change in job responsibilities
Seeking outside help, such as counseling or a support group

Q: How can companies prevent workplace incivility and promote a positive work culture?

A: Companies can take several steps to prevent workplace incivility and promote a positive work culture, including:

Developing and implementing a code of conduct or policy on workplace incivility
Providing training and education on respectful behavior and conflict resolution
Encouraging open communication and feedback
Fostering a positive and inclusive work culture
Recognizing and rewarding employees who demonstrate respectful behavior

Q: What are the consequences of workplace incivility?

A: The consequences of workplace incivility can be severe, including:

Decreased job satisfaction and engagement
Increased turnover intentions and absenteeism
Reduced productivity and performance
Negative impact on employee well-being and mental health
Damage to company reputation and brand

Q: How can companies measure the impact of workplace incivility?

A: Companies can measure the impact of workplace incivility by:

Conducting surveys and focus groups to gather feedback from employees
Analyzing data on turnover rates, absenteeism, and productivity
Monitoring employee engagement and satisfaction
Conducting exit interviews to understand reasons for turnover
Reviewing incident reports and complaints related to workplace incivility

Q: What are some best practices for addressing workplace incivility?

A: Some best practices for addressing workplace incivility include:

Addressing incidents promptly and fairly
Providing support and resources to affected employees
Fostering a positive and inclusive work culture
Encouraging open communication and feedback
Recognizing and rewarding employees who demonstrate respectful behavior