The Importance of the Role of Barista in Hospitality Industry

Oct 13, 2025 by windailys.com 4 views

The Role of Baristas on Operational Smoothness at Wrapped Lounge & Bar Four Points by Sheraton Hotel Medan

In the world of hospitality, especially in Wrapped Lounge & Bar Four Points by Sheraton Hotel Medan, the existence of baristas is not only a coffee serving or non-alcoholic beverage, but is also the key to operational smoothness. A competent barista can create a pleasant atmosphere for guests, while ensuring that all presentation processes run efficiently and according to standards. This study aims to analyze the role of baristas, identify the obstacles encountered during operational, and offer the right solution.

The Importance of the Role of Barista in Hospitality Industry

Barista is a figure who has special expertise in mixing coffee and other drinks. They not only know the right presentation techniques, but also have a deep understanding of various types of coffee and ingredients used. At Wrapped Lounge & Bar, the role of baristas is increasingly important considering that this hotel is committed to providing the best service to guests. A well-trained barista can make a significant difference in the overall guest experience, creating a positive impression and setting the tone for a memorable stay.

One of the main responsibilities of a barista is to maintain the quality of the drinks served. This includes the selection of fresh coffee beans, proper temperature arrangements, and good presentation techniques. High quality drinks will create satisfaction for guests, which ultimately have a positive effect on hotel reputation. Guest satisfaction is a key indicator of hotel success, and a barista plays a crucial role in achieving this goal.

Research Observation and Methods

To get accurate data, this research was conducted through direct observation for four months. The author is directly involved in operational activities and conducts interviews with baristas. In addition, references from various books are also used as supporting factors to explore the role of baristas in the hospitality industry. Direct observation and interviews provide valuable insights into the daily operations of the bar and the challenges faced by baristas.

Through observations, it was found that the barista in Wrapped Lounge & Bar not only was tasked with serving drinks, but also played a role in creating a warm and friendly atmosphere. This is proven by their active interaction with guests and speed in serving. A barista's ability to create a welcoming atmosphere is essential in building guest loyalty and encouraging repeat business.

Constraints faced by Barista

Although baristas have a vital role, they also face various obstacles during operations. Some of the obstacles identified include:

High level of demand: during rush hour, demand for drinks increases dramatically. This is sometimes difficult for baristas to fulfill orders quickly.
Limited Resources: Sometimes, the supply of raw materials such as coffee or other complementary materials is insufficient, which can hamper the presentation process.
Inadequate training: Not all baristas get sufficient training, causing differences in the quality of presentation.

Solution to overcome obstacles

To overcome these obstacles, several solutions can be applied:

Improvement of Time Management: Conduct good planning in setting service time, especially during rush hour.
Enough inventory: Managing raw material supplies more efficiently so that they are always available in adequate amounts.
Periodic training: conduct routine training for baristas to ensure they continue to improve their abilities and skills in serving drinks.

Conclusion

Barista has a very important role in the smooth operation of Wrapped Lounge & Bar Four Points by Sheraton Hotel Medan. Through this research, it can be concluded that with a good understanding of his duties and responsibilities, as well as a continuous evaluation and training, a barista can make a major contribution to guest satisfaction and hotel reputation. By overcoming various existing obstacles, baristas are expected to improve the quality of services and maintain established operational standards.

Recommendations for Future Research

This study provides valuable insights into the role of baristas in the hospitality industry. However, there are still many areas that require further research. Some potential areas for future research include:

The impact of barista training on guest satisfaction: This study highlights the importance of barista training in maintaining high-quality services. Future research could explore the specific impact of training on guest satisfaction.
The role of baristas in creating a unique brand identity: Wrapped Lounge & Bar has a unique brand identity that sets it apart from other hotels. Future research could explore the role of baristas in creating and maintaining this brand identity.
The challenges faced by baristas in different hotel settings: This study focuses on the challenges faced by baristas in a specific hotel setting. Future research could explore the challenges faced by baristas in different hotel settings, such as luxury hotels or budget hotels.

By exploring these areas, future research can provide a more comprehensive understanding of the role of baristas in the hospitality industry and identify new opportunities for improvement.
Frequently Asked Questions: The Role of Baristas on Operational Smoothness at Wrapped Lounge & Bar Four Points by Sheraton Hotel Medan

In our previous article, we explored the importance of baristas in the hospitality industry, specifically at Wrapped Lounge & Bar Four Points by Sheraton Hotel Medan. We discussed the role of baristas in creating a pleasant atmosphere for guests, maintaining the quality of drinks served, and overcoming obstacles during operations. In this article, we will answer some frequently asked questions related to the role of baristas in the hospitality industry.

Q: What is the primary responsibility of a barista in a hotel setting?

A: The primary responsibility of a barista in a hotel setting is to maintain the quality of the drinks served. This includes the selection of fresh coffee beans, proper temperature arrangements, and good presentation techniques.

Q: How do baristas contribute to guest satisfaction?

A: Baristas contribute to guest satisfaction by creating a pleasant atmosphere for guests, serving high-quality drinks, and providing excellent customer service. A well-trained barista can make a significant difference in the overall guest experience, creating a positive impression and setting the tone for a memorable stay.

Q: What are some common obstacles faced by baristas during operations?

A: Some common obstacles faced by baristas during operations include high levels of demand, limited resources, and inadequate training. These obstacles can hinder the presentation process and affect the quality of services.

Q: How can baristas overcome obstacles during operations?

A: Baristas can overcome obstacles during operations by improving time management, managing raw material supplies efficiently, and conducting routine training to ensure they continue to improve their abilities and skills in serving drinks.

Q: What is the importance of barista training in maintaining high-quality services?

A: Barista training is essential in maintaining high-quality services. A well-trained barista can provide excellent customer service, serve high-quality drinks, and create a pleasant atmosphere for guests. Regular training can help baristas stay up-to-date with the latest trends and techniques in the industry.

Q: How can hotels ensure that their baristas receive adequate training?

A: Hotels can ensure that their baristas receive adequate training by providing regular training sessions, workshops, and conferences. They can also provide opportunities for baristas to attend industry events and conferences to stay updated with the latest trends and techniques.

Q: What is the role of baristas in creating a unique brand identity?

A: Baristas play a crucial role in creating a unique brand identity by providing excellent customer service, serving high-quality drinks, and creating a pleasant atmosphere for guests. A well-trained barista can help to create a positive impression and set the tone for a memorable stay.

Q: How can hotels measure the effectiveness of their baristas in creating a unique brand identity?

A: Hotels can measure the effectiveness of their baristas in creating a unique brand identity by tracking guest satisfaction, loyalty, and repeat business. They can also conduct regular surveys and feedback sessions to understand the needs and expectations of their guests.

Q: What are some potential areas for future research in the role of baristas in the hospitality industry?

A: Some potential areas for future research in the role of baristas in the hospitality industry include the impact of barista training on guest satisfaction, the role of baristas in creating a unique brand identity, and the challenges faced by baristas in different hotel settings.

By answering these frequently asked questions, we hope to provide a better understanding of the role of baristas in the hospitality industry and identify new opportunities for improvement.