Simplify the bureaucratic system

Oct 13, 2025 by windailys.com 33 views

Introduction

Quality public services are one of the main tasks of the country to meet the needs of the community, especially in the health sector. The provision of quality public services is a crucial aspect of a country's development, and it is the responsibility of the government to ensure that citizens have access to essential services such as healthcare. However, in many cases, patients experience obstacles in getting medical services due to a long and convoluted bureaucratic process. For example, patients must wait longer than they should get services just because of administrative problems such as filling a complicated treatment card. This phenomenon attracts the attention of the writer to conduct a more in-depth evaluation of the quality of administrative services at the Central General Hospital (RSUP) H. Adam Malik in Medan.

Background

The provision of quality public services is a complex issue that involves various stakeholders, including government agencies, healthcare providers, and patients. In the healthcare sector, the quality of administrative services can have a significant impact on the overall patient experience. A well-functioning administrative system can ensure that patients receive timely and efficient care, while a poorly functioning system can lead to delays, errors, and frustration. In the case of H. Adam Malik Hospital in Medan, the writer aims to evaluate the quality of administrative services and identify areas for improvement.

Methodology

The research method used in this study is quantitative descriptive. Researchers use data collection techniques through questionnaires that are distributed to 40 patients who are sampled. In addition, the interview was conducted on 10 administrative officers using the purposive sampling method. The data collected is then analyzed to get a comprehensive picture of the quality of services provided. The questionnaire used in this study includes questions related to the patient's experience with the hospital's administrative services, including the time taken to receive services, the complexity of the bureaucratic process, and the quality of communication with hospital staff.

Results

Based on the results of the analysis, it was found that the quality of administrative services in H. Adam Malik Hospital Medan still needs to be improved, especially in terms of speed and timeliness. Patients still have to face a fairly complicated and time-consuming bureaucratic system. There are several factors that affect service quality, including administrative systems and procedures that are less efficient, as well as the quality of human resources that need to be improved. The results of the study also show that patients experience difficulties in navigating the hospital's administrative system, including filling out complicated forms and waiting for long periods of time to receive services.

Discussion

The results of this study highlight the need for improvement in the quality of administrative services at H. Adam Malik Hospital. The bureaucratic system in hospitals can be shortened and simplified to reduce the time and effort required to receive services. Increasing training and development for human resources is also expected to help improve the quality of services provided. The study also suggests that the hospital should implement a more efficient and effective administrative system, including the use of technology to streamline processes and improve communication with patients.

Conclusion

Through this research, it is hoped that related parties can take strategic steps to improve the quality of public services in hospitals, so that people can get better and faster access to health services. Good service quality is the right of every citizen, and is our shared responsibility to make it happen. The study provides valuable input for hospital management and related parties in improving the quality of public services, especially in the health sector. By implementing the recommendations outlined in this study, hospitals can improve the patient experience, reduce wait times, and increase efficiency.

Recommendations

Based on the results of this study, the following recommendations are made:

Simplify the bureaucratic system: The hospital should simplify the administrative process to reduce the time and effort required to receive services.
Increase training and development for human resources: The hospital should provide training and development opportunities for staff to improve their skills and knowledge.
Implement a more efficient and effective administrative system: The hospital should implement a more efficient and effective administrative system, including the use of technology to streamline processes and improve communication with patients.
Improve communication with patients: The hospital should improve communication with patients to ensure that they are informed and involved in the care process.

Limitations

This study has several limitations, including:

Sample size: The sample size of 40 patients may not be representative of the larger population.
Data collection method: The use of questionnaires and interviews may not capture the full range of experiences and perspectives of patients.
Timeframe: The study was conducted over a limited timeframe, which may not capture the full range of administrative processes and procedures.

Future Research

Future research should aim to build on the findings of this study and explore the following areas:

Comparative study: A comparative study of administrative services in different hospitals could provide valuable insights into best practices and areas for improvement.
Longitudinal study: A longitudinal study of administrative services over time could provide valuable insights into the impact of changes and improvements on patient experience.
Qualitative study: A qualitative study of patient experiences and perspectives could provide more in-depth and nuanced insights into the quality of administrative services.

Q: What is the main objective of this study?

A: The main objective of this study is to evaluate the quality of administrative services provided by H. Adam Malik Hospital in Medan and identify areas for improvement.

Q: What research method was used in this study?

A: The research method used in this study is quantitative descriptive. Researchers used data collection techniques through questionnaires that are distributed to 40 patients who are sampled. In addition, the interview was conducted on 10 administrative officers using the purposive sampling method.

Q: What are the factors that affect service quality?

A: The factors that affect service quality include administrative systems and procedures that are less efficient, as well as the quality of human resources that need to be improved.

Q: What are the recommendations for improving the quality of administrative services?

A: The recommendations for improving the quality of administrative services include simplifying the bureaucratic system, increasing training and development for human resources, implementing a more efficient and effective administrative system, and improving communication with patients.

Q: What are the limitations of this study?

A: The limitations of this study include the sample size, data collection method, and timeframe.

Q: What are the future research directions?

A: The future research directions include conducting a comparative study of administrative services in different hospitals, conducting a longitudinal study of administrative services over time, and conducting a qualitative study of patient experiences and perspectives.

Q: What are the implications of this study for hospital management and related parties?

A: The implications of this study for hospital management and related parties are to take strategic steps to improve the quality of public services in hospitals, so that people can get better and faster access to health services.

Q: What are the benefits of improving the quality of administrative services?

A: The benefits of improving the quality of administrative services include reducing wait times, increasing efficiency, and improving patient satisfaction.

Q: How can patients contribute to improving the quality of administrative services?

A: Patients can contribute to improving the quality of administrative services by providing feedback and suggestions to hospital management and staff.

Q: What are the roles and responsibilities of hospital staff in improving the quality of administrative services?

A: The roles and responsibilities of hospital staff in improving the quality of administrative services include providing training and development opportunities for staff, implementing a more efficient and effective administrative system, and improving communication with patients.

Q: How can hospital management and related parties measure the effectiveness of improvements in administrative services?

A: Hospital management and related parties can measure the effectiveness of improvements in administrative services by tracking key performance indicators (KPIs) such as wait times, patient satisfaction, and efficiency.

Q: What are the challenges and barriers to improving the quality of administrative services?

A: The challenges and barriers to improving the quality of administrative services include resistance to change, lack of resources, and inadequate training and development opportunities for staff.

Q: How can hospital management and related parties overcome the challenges and barriers to improving the quality of administrative services?

A: Hospital management and related parties can overcome the challenges and barriers to improving the quality of administrative services by providing training and development opportunities for staff, allocating sufficient resources, and implementing a more efficient and effective administrative system.