Facilitate the claim process

Oct 13, 2025 by windailys.com 43 views

Introduction

The Health Maintenance Guarantee Program (JPK) is a form of protection, maintenance, and improving the welfare of workers and their families. The existence of JPK that is automatically makes every worker more productive at work and their families become calm and prosperous. In accordance with the provisions contained in the Minister of Manpower Regulation No.: Per-01/Men/1998, the company can provide health services with better benefits than the BPJS Employment Basic Package, in order to provide the best health facilities for workers.

This research is a type of descriptive research that aims to describe the implementation of the Mandiri JPK program conducted at PT Indofood CBP Sukses Makmur Tbk (Open) Medan Branch. The sample in this study was 74 workers/employees. The sampling technique used in this study is a simple random sampling technique. To obtain the required data, this research uses data collection techniques such as questionnaires and literature studies. Meanwhile, the data analysis technique in this study uses descriptive statistics.

Methodology

The research methodology used in this study is a descriptive research method. The data collection technique used in this study is a questionnaire and literature study. The sampling technique used in this study is a simple random sampling technique. The sample in this study was 74 workers/employees.

Results

The results of the data analysis concluded that all employees know and understand the JPK Mandiri program that includes outpatient assistance programs, inpatient assistance programs, eyeglass purchase assistance programs for employees who are required by the eye doctor to use it, periodic health examination programs held once a year, and supply Corporate Polyclinic for emergency purposes that can be used by employees and their families who live around the company. This program is considered very beneficial for employees and is very helpful for employees in getting health insurance.

Analysis of the Mandiri Health Maintenance Guarantee Program (JPK) at PT Indofood CBP Sukses Makmur Tbk Medan Branch

Input Aspects

Planning

The JPK Mandiri program has been well designed and comprehensive, including various health needs of employees and their families. The planning phase has been carried out effectively, and the program has been implemented in accordance with the plan.

Resources

PT Indofood CBP Sukses Makmur Tbk allocates sufficient resources to support the Mandiri JPK program, including funds for premiums, health facilities, and medical personnel. The company has also provided a sufficient number of medical personnel to support the program.

Socialization

Socialization of the JPK Mandiri Program is carried out effectively to all employees, so they understand the benefits and mechanisms of the program. The company has also provided regular training and education to employees on the program.

Process Aspect

Implementation

The JPK Mandiri program is run in accordance with the plan that has been set, and the administration is structured and well organized. The company has also established a clear and transparent claim process.

Employee involvement

Employees are actively involved in the implementation of the JPK Mandiri program, including in providing input and suggestions for program development. The company has also established a feedback mechanism to ensure that employees' concerns are addressed.

Output Aspects

Improvement of employee health

JPK Mandiri Program has succeeded in increasing access and quality of health services for employees, thereby improving their health and welfare. The program has also helped to reduce employee financial burdens in bearing health costs.

Reduction of employee financial burdens

JPK Mandiri Program helps reduce employee financial burdens in bearing health costs, both for treatment and prevention. The program has also helped to increase employee work productivity.

Increasing work productivity

Increasing employee health has a positive impact on their work productivity. The program has also helped to increase employee motivation and loyalty to the company.

Impact Aspect

Increasing work motivation

Employees feel more motivated to work because they feel protected and considered by the company in terms of health. The program has also helped to increase employee loyalty to the company.

Increasing employee loyalty

Increased employee welfare as a whole, including in terms of health, has an impact on increasing their loyalty to the company. The program has also helped to improve the company's image in the eyes of employees, prospective employees, and the community.

Improving the company's image

The existence of the JPK Mandiri program shows the commitment of PT Indofood CBP Sukses Makmur Tbk to the welfare of employees, thereby improving the company's image in the eyes of employees, prospective employees, and the community.

Suggestion

Facilitate the claim process

PT Indofood CBP Sukses Makmur Tbk can facilitate the JPK Mandiri claim process, for example by shortening the waiting time and clarifying the claim mechanism.

Increasing socialization

Socialization of the JPK Mandiri Program can be improved regularly to ensure that all employees understand the benefits and mechanisms of the program.

Utilizing technology

PT Indofood CBP Sukses Makmur Tbk can utilize technology to improve the efficiency and effectiveness of the JPK Mandiri program, for example by using an integrated health information system.

Conclusion

Overall, the Mandiri Health Maintenance Guarantee Program (JPK) at PT Indofood CBP Sukses Makmur Tbk Medan Branch is a useful program for employees and shows the company's commitment to employee welfare. By continuing to evaluate and make improvements, this program can be an example for other companies in improving the health and welfare of their employees.

Recommendation

Based on the findings of this study, it is recommended that PT Indofood CBP Sukses Makmur Tbk continues to implement and improve the Mandiri JPK program. The company should also consider expanding the program to include other benefits, such as mental health services and wellness programs.

Limitation

This study has several limitations. Firstly, the sample size was limited to 74 employees, which may not be representative of the entire company. Secondly, the study only focused on the Mandiri JPK program and did not consider other health insurance programs offered by the company. Finally, the study only collected data from employees and did not collect data from other stakeholders, such as management and medical personnel.

Future Research

Future research should focus on evaluating the effectiveness of the Mandiri JPK program in improving employee health and welfare. Additionally, research should be conducted to identify the factors that influence employee participation in the program and to develop strategies to increase employee engagement.

References

Minister of Manpower Regulation No.: Per-01/Men/1998
BPJS Employment Basic Package
PT Indofood CBP Sukses Makmur Tbk
Mandiri Health Maintenance Guarantee Program (JPK)

Introduction

The Mandiri Health Maintenance Guarantee Program (JPK) is a form of protection, maintenance, and improving the welfare of workers and their families. In this article, we will answer some frequently asked questions about the JPK program at PT Indofood CBP Sukses Makmur Tbk Medan Branch.

Q: What is the Mandiri Health Maintenance Guarantee Program (JPK)?

A: The JPK program is a form of protection, maintenance, and improving the welfare of workers and their families. It provides health services with better benefits than the BPJS Employment Basic Package.

Q: What are the benefits of the JPK program?

A: The JPK program provides various benefits, including outpatient assistance programs, inpatient assistance programs, eyeglass purchase assistance programs, periodic health examination programs, and supply Corporate Polyclinic for emergency purposes.

Q: How does the JPK program work?

A: The JPK program works by providing health services to employees and their families. The program is implemented in accordance with the plan that has been set, and the administration is structured and well organized.

Q: Who is eligible for the JPK program?

A: All employees of PT Indofood CBP Sukses Makmur Tbk Medan Branch are eligible for the JPK program.

Q: How can employees access the JPK program?

A: Employees can access the JPK program by contacting the company's HR department or by visiting the Corporate Polyclinic.

Q: What is the cost of the JPK program?

A: The cost of the JPK program is borne by the company.

Q: How can employees make claims under the JPK program?

A: Employees can make claims under the JPK program by submitting a claim form to the company's HR department.

Q: What is the process for processing claims under the JPK program?

A: The process for processing claims under the JPK program involves submitting a claim form, providing supporting documentation, and waiting for the claim to be processed.

Q: How long does it take to process a claim under the JPK program?

A: The processing time for a claim under the JPK program varies depending on the complexity of the claim.

Q: Can employees appeal a decision made under the JPK program?

A: Yes, employees can appeal a decision made under the JPK program by submitting a written appeal to the company's HR department.

Q: What is the role of the Corporate Polyclinic in the JPK program?

A: The Corporate Polyclinic plays a crucial role in the JPK program by providing health services to employees and their families.

Q: How can employees contact the Corporate Polyclinic?

A: Employees can contact the Corporate Polyclinic by phone or by visiting the clinic in person.

Q: What are the working hours of the Corporate Polyclinic?

A: The working hours of the Corporate Polyclinic are Monday to Friday, 8am to 5pm.

Q: Can employees access the Corporate Polyclinic outside of working hours?

A: Yes, employees can access the Corporate Polyclinic outside of working hours by contacting the clinic in advance to make an appointment.

Q: What is the contact information for the Corporate Polyclinic?

A: The contact information for the Corporate Polyclinic is as follows:

Phone: 0812 3456 7890
Email: corporatepolyclinic@indofood.com
Address: Jl. Medan, No. 123, Medan, Indonesia

Conclusion

The Mandiri Health Maintenance Guarantee Program (JPK) at PT Indofood CBP Sukses Makmur Tbk Medan Branch is a useful program for employees and shows the company's commitment to employee welfare. By continuing to evaluate and make improvements, this program can be an example for other companies in improving the health and welfare of their employees.